Delivery

Orders placed before 5pm on any working day will be despatched within 2 working days subject to product availability – at certain times of the year, this may be slightly longer. Orders placed after 5pm, or during a weekend will go into the next working day. We do however aim to get your order sent out the day following your order.

Our delivery charge is a flat rate regardless of the size of the parcel, and costs £3.25 throughout the UK (including the Isle of Man and Scottish Highlands), Northern Ireland, and BFPO addresses. We cannot deliver to PO Box addresses. Deliveries will be made between 9am and 5pm Monday to Friday vis Royal mail.

We offer a next day delivery service via Fedex which costs £7.99. If you add this postage option please call us on 01423 873739 beforehand to check that this option is available. (UK mainkand only - Mon-Fri).

We do now have an option to pick your order up from our studio. Just select the collection option in the delivery option and write in the comments box when you will be able to pick it up (During the shop opening times)

Ordering from outside of the United Kingdom - If you are ordering from outside of the UK please choose the outside of the UK delivery option. Once your order has been placed we will then get your order weighed at the Post Office and email you the price it will cost to ship. Once you agree the price we will then ship your order.

Ordering from outside the EU - For dispatch to countries outside of the EU, VAT will not be charged. These packages may however be assessed for import or customs fees, depending on the laws of the particular countries. We have no control over these charges and cannot predict what they might be. Since customs policies vary widely from country to country, you may want to contact your local customs office for further information. All the import or custon fees will have to be paid for by yourself.

All orders from outside of the UK will be send via one of the following: International Airsure, International Signed for or Global Priority Mail.

Our Returns Policy

We want you to feel confident about shopping with Art from the Heart. If you have a problem, or are unhappy with your purchase, we will try to put the matter right.

Under the United Kingdom's Distance Selling regulations, you have the right to cancel the contract for the purchase of any item within seven days of delivery. You should be aware that once we begin the delivery process, you would not be able to cancel any contract for services carried out by us (e.g. postage and packing). As soon as we receive notice of your cancellation of the order, and the items have been returned to us in perfect condition, we will refund the purchase price for that item/items.

If you want to return an item/items, please re-package the goods securely and send them back to us within seven working days of the item was delivered to you. For your protection we recommend that you use a recorded delivery service for returns, as we will not accept responsibility for goods lost in transit.

If you are returning goods for reasons other than damage or defects, we will be happy to refund you for the returned items (excluding postage and packaging) providing they are returned within seven working days of receipt, in re-sellable condition and in their original packaging.

This does not affect your statutory rights.

All colours are representative of each product, but may vary between individual monitor settings.