Orders placed before 5pm on any working day will be despatched within 2 working days subject to product availability – at certain times of the year, this may be slightly longer. Orders placed after 5pm, or during a weekend will go into the next working day. We do however aim to get your order sent out the day following your order.
Our delivery charge is a flat rate regardless of the size of the parcel, and costs £3.99 (First Class Signed For) throughout the UK (including the Isle of Man and Scottish Highlands), Northern Ireland, and BFPO addresses. We cannot deliver to PO Box addresses. Deliveries will be made between 9am and 5pm Monday to Friday via Royal mail and will be sent First Class Signed for Mail. Free postage offers are for the UK mainland only (Meaning if they have to cross a body of water they are not UK mainland).
We offer a next day delivery service via Fedex which costs £4.99 and is available on all orders placed before 13:00hrs. If the order is placed after this time, the order will be posted the following day. If you add this postage option please call us on 01423 873739 beforehand to check that this option is available. (UK mainland only - Mon-Fri). Failure to call us can result in a delay in your order being posted. Fedex delivery is not available to every postcode in the UK. We will notify if the option isn't available. Fedex delivery is available Monday to Friday. If an order is placed after 1pm on a Friday it will ship on the following Monday.
Free Delivery is available to UK Mainland Address's over £100.00 and will be automatically deducted from your shopping cart. This includes goods only and not workshops or a combination of workshops and goods.
We do now have an option to pick your order up from our studio. Just select the collection option in the delivery option and write in the comments box when you will be able to pick it up (During the shop opening times)
Saturday & Sunday collection only available when ordered before 3pm the previous Friday.
Ordering from outside of the UK
Ordering from outside of the United Kingdom - If you are ordering from outside of the UK please choose the outside of the UK delivery option. Once your order has been placed we will then get your order weighed at the Post Office and email you the price it will cost to ship. Once you agree the price we will then ship your order.
Ordering from outside the EU - For dispatch to countries outside of the EU, VAT will not be charged. These packages may however be assessed for import or customs fees, depending on the laws of the particular countries. We have no control over these charges and cannot predict what they might be. Since customs policies vary widely from country to country, you may want to contact your local customs office for further information. All the import or custon fees will have to be paid for by yourself.
All orders from outside of the UK will be send via one of the following: International Airsure, International Signed for or Global Priority Mail.
Please make sure that you enter the correct delivery address on your order as any claims for a missing parcel with the wrong address can not me made. For all ooders that are returned to us my Royal Mail, full postage costs will have to be paid for again by the customer. This can happen when an order is left uncollected, a worng address has been provided by the customer and the customer has rejected the delivery.
Our Returns Policy
We want you to feel confident about shopping with Art from the Heart. If you have a problem, or are unhappy with your purchase, we will try to put the matter right.
Under the United Kingdom's Distance Selling regulations, you have the right to cancel the contract for the purchase of any item within seven days of delivery. You should be aware that once we begin the delivery process, you would not be able to cancel any contract for services carried out by us (e.g. postage and packing). As soon as we receive notice of your cancellation of the order, and the items have been returned to us in perfect condition, we will refund the purchase price for that item/items. The refund doesn't include the return postage costs unless the product is deemed faulty by ourselves.
If you want to return an item/items, please re-package the goods securely and send them back to us within seven working days of the item was delivered to you. For your protection we recommend that you use a recorded delivery service for returns, as we will not accept responsibility for goods lost in transit. You need to contact us before sending anything back to us as well as notifiying us within 2 days of receiving your order if there is an item missing or damaged in your order.
If you are returning goods for reasons other than damage or defects, we will be happy to refund you for the returned items (excluding postage and packaging) providing they are returned within seven working days of receipt, in re-sellable condition and in their original packaging.
This does not affect your statutory rights.
Any products that have to be downloaded or are sent to you electronically eg Digital Downloads and class kit instructions are non refundable.
All colours are representative of each product, but may vary between individual monitor settings.
If you combine per order products with products that are in stock, your order will ship when all products are in stock - (1 shipment)
If you are in a rush for your items please place one order for the items that are in stock and a seperate order for any pre order items.
Terms and Conditions
All workshops require full payment at the time of booking
Workshops are not refundable, but if cancelled 7 days before the class we transfer your money to another class *. I reserve the right to cancel classes, but in such instances you will receive a full refund.
Unless specified all workshops are for adults only.
Tea and coffee is available at all workshops. Materials are always supplied unless specified.